GameTopups allows buyers to request refunds for products under reasonable conditions.
We will issue refunds under the following conditions:

1. Products not received: The products were not fully delivered to the buyers within the scheduled delivery time. In this case, the buyers can apply for a refund.
2. Repeat payment: The buyers made repeated payment to one order. In this case, we can respect the buyer's willingness to give a refund. We will refund one of the payments, or multiple payments (The premise is that the order is not delivered.).
3. Sometimes we need your assistance to verify payment information. If you refuse it or do not respond to our request within 7 days, your order will be cancelled and refunded immediately. For some orders, if you do not complete verification within 2 days, your order will be cancelled and refunded immediately.
4. When your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse it or do not respond within 7 days, your order will be cancelled and refunded immediately.
5. Product received by the buyer does not match the description of it.
6. Due to the nature of virtual goods, buyers do not need to pay any shipping cost for refunds.

In the following cases, We can not refund to buyers:

1. Completed delivery: the products have been delivered to the buyer as agreed and the buyer has verified and confirmed the receipt of the order.
2. Transactions made outside of GameTopups.
3. Refunds will not be issued due to buyer's dissatisfaction with the product, mistakenly purchased items and never report the issue to GameTopups support team within 72 hours and in the scenario that the buyer's computer does not meet the minimum Product requirements.
4. By purchasing any products at GameTopups, the buyer understands, acknowledges and accepts this release of liability.
5. GameTopups does not cover fraudulent claims. We reserve the right to take legal actions and permanently suspend a buyer's account for filing fraudulent claims.
6. Unpaid Order: The buyer is not allowed to apply for a refund for the unpaid order.
7. For any reason other than the reasons listed above in "We will issue refund under the following conditions". Buyers must only confirm the receipt of the order after verifying the product received is as described in the offer and in working condition. Confirming the receipt of the order indicates that the buyer is satisfied with the purchase and finalizing the transaction. The buyer shall be deemed to have accepted the purchased Goods and/or Services if no claim, issues and/or complaints are raised or made by the relevant Buyer to GameTopups within seventy two (72) hours upon delivery of the purchased Goods and/or Services. Refunds will not be given for orders which are finalised and completed.

In the event of a disagreement, the buyer must give relevant information (such as chat logs, order screenshots, etc.) to the customer support team within 72 hours.

If the buyer fails to provide relevant evidence within the time limit, it will be deemed to automatically give up the opportunity to resolve the dispute.

Order Cancellation Policy

1. For any cancellation request, the buyer must click on the “Cancel Order” button. GameTopups will process the cancellation request according to order status.
2. When the buyer places a new order, an email and alert will be sent to notify the seller. When the buyer cancels the order at this new order stage, the cancellation request will be processed automatically by the system and subsequently refunded by GameTopups.
3. Seller will proceed to view the delivery information once preparation is completed and ready for delivery. When the buyer cancels the order at this stage, the order will not be cancelled immediately because the request has to be approved by the seller. The order will be cancelled automatically by the system if there is no response from the seller after 72 hours, or as soon as the seller has accepted the buyer's cancellation request. If the seller did not mark the new order as preparing in 24 hours after the claimed delivery time, the system will cancel the order automatically and refund the buyer.
4. Once the seller has delivered the order, the buyer may confirm the delivery and release the funds to the seller by clicking "Confirm Received" at the order page. The system will automatically confirm the delivery if the buyer did not do so within 3 days to 7 days upon delivery of the order.

Return Policy

1. Once a transaction has been completed, there are absolutely no returns. By completing the transaction, you are agreeing to accepting the item and finalizing the transaction.
2. Do not return the in-game items.Even if it's the same player who you just traded with, you should never return in-game stuff, no matter what the justification may be.
If you return the things, you are fully liable and accountable for your own actions; only scammers will request that you do so.

Non-Recurring Payment Policy

1.For any payment based services, GameTopups do not offer any kind of subscription-based or recurring services. All payments made to GameTopups are for one-time purchases only, and this applies to all product categories.
2. The buyer is required to input all relevant information, such as quantity, character name, server type, or any special notes for the seller, on the product page during each purchase. The final amount, including all applicable fees and taxes, will be clearly displayed on the website on the payment page. If the buyer deems the final amount to be incorrect, they have the option to not proceed with the purchase. GameTopups encourages buyers to carefully review their order details before finalizing their purchase to ensure accuracy.
3. GameTopups assumes no liability for wrong order details made by the customer due to proven negligence or false or wrong information provided before finalizing their purchase which may result in damages and losses.

About the refund, please contact our 24/7 online customer service under reasonable conditions. Your refund request will be verified after you submit the order number and the reason for the refund. If the request is approved, The refund will be returned to the buyer`s account or bank card.

*Special case: If you pay by “paysafecard”, you should provide a usable Paypal account or Skrill account to get refund.

Refund processing time:We will process the refund request in 5 working days，but the exact time of refund is determined by the processing speed of different banks.